More and more the experience of the patient, and their significant others, is important. In fact, CMS and others have devised a scoring system to rate patient experiences across the continuum. The WOC Nurse is poised to make an impact on the experience scores, and as a natural change agent, stands ready to model how to create exceptional experiences for even the sickest of patients, and the most stressed of families.
The learner will verbalize the measures of patient experience that CMS and other entities utilize.
The learner will identify opportunities in their own practices where the patient experience can be improved.
The learner will identify strategies to improve the patient experience related to their role in serving the patient.
DNP, RN, NP-C, CWOCN, QCP,
Director of Risk/Quality,
Community Health Network
Credits: None available.
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