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Navigating the HCAHPS Across the Continuum


Jun 7, 2015 4:00pm ‐ Jun 7, 2015 5:00pm


Credits: None available.

Standard: $10.00

Description

More and more the experience of the patient, and their significant others, is important. In fact, CMS and others have devised a scoring system to rate patient experiences across the continuum. The WOC Nurse is poised to make an impact on the experience scores, and as a natural change agent, stands ready to model how to create exceptional experiences for even the sickest of patients, and the most stressed of families.

Objectives

  • The learner will verbalize the measures of patient experience that CMS and other entities utilize.
  • The learner will identify opportunities in their own practices where the patient experience can be improved.
  • The learner will identify strategies to improve the patient experience related to their role in serving the patient.

Speaker(s):

  • Dea J. Kent, DNP, RN, NP-C, CWOCN, QCP, Director of Risk/Quality, Community Health Network

Credits

Credits: None available.

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