WOCN Conference 2018

GS4 - Cultural Competence – Best Practices: Thoughtful Conversations and Compassionate Care

Jun 4, 2018 9:50am ‐ Jun 4, 2018 10:50am

Standard: $5.00


Diversity, Inclusion, Cultural Competence, Best Practices - terms we hear frequently, are often added as afterthoughts in addressing patient care, and are becoming increasingly important in our rapidly changing health care landscape and social climate. We can address this ongoing learning curve by developing skills and understanding concepts beyond the etiquette and protocol of diverse populations. This session will introduce, review and provide opportunity to apply this learning through thoughtful conversation and compassionate care for ourselves and our patients.

Learning Objective:

  • Learners will increase knowledge of cultural competence best practices and practice how to apply them for better patient experience.


  • Donna Skurzak, MA, LSW, CDP, Director, Diversity & Inclusion, Cleveland Clinic

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