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WOCNext 2019


Difficult Conversations


Jun 23, 2019 3:05pm ‐ Jun 23, 2019 4:05pm


Credits: None available.

Standard: $5.00

Description

Although providers receive much technical training related to their clinical field, little guidance is given on how to communicate with patients, particularly those with challenging behaviors. This session provides clinicians with communication strategies and de-escalation skills to navigate challenging encounters with patients. Particular attention is paid to empathy and its role in effective communication.

Learner Outcome:

  • Participants will be able to describe the role of empathy in effective communication and de-escalation.

Speaker(s):

  • Timothy Meeks, MN, RN-BC, Psychiatric Clinical Nurse Specialist, Harborview Medical Center

Credits

Credits: None available.

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